Proactive Maintenance Business provides maintenance services, which are our core business. In addition to handing the recovery of systems after a problem occurs, we conducted preventive maintenance by foreseeing where problems may occur, and support the stable operation of IT systems. Business maintenance service Stable operation The IT systems that are operated by our customers play an important role not only for our customers but also for society. We consider it our mission to contribute to the stable operation of these systems by maintaining important IT systems. The most important factor to fulfill this mission is to quickly detect problems with each system and to prevent fatal problems. In other words, we are able to realize more stable operation of customers’ IT systems through proactive maintenance, which entails monitoring customers’ systems 24 hours a day, 365 days a week, and detecting signs of problems, and taking proactive steps. Quick response to problems We have constructed a customer support formation that makes it possible to quickly and precisely handle problems in the unlikely event one does occur and to rapidly restore customer’s system. Through the customer support center, which receives requests by customers, we handle items such as the easy of making contact by phone, the lead time for office orders, the hit rate for first orders, as service quality goals, and improve CS regarding trouble shooting. CSR performance within maintenance service Recovery from natural disaster We quickly restore systems when they are damaged by natural disasters such as earthquakes and floods. In particular, we provide as much recovery support as possible so that local IT systems damaged by natural disaster can be quickly restored, and this support includes establishing a disaster headquarters, evaluating the damage, examining countermeasures, increasing response personnel, and providing detail reports on the damage. Mission Statement Corporate Summary Message from the President Management Philosophy Scheme Charter of Corporate Behavior CSR Management Governance/Accountability Market Communication Fielding Solutions Business Proactive Maintenance Business Collaboration with Partner Companies Employment Society Environment Third Party Review Postscript